Innovation in AI applications for voice bots continues at a rapid pace. We’re seeing amazing companies pushing the envelope, including Bland AI, Parloa, HeyHo Systems, Cognigy, and the evolving NLPearl, a former T-Challenge participant.
These companies are well-positioned as the market for AI in telecommunications, especially AI-driven voice bots, is showing staggering growth projections.
According to a recent paper by Fortune Business Insights, titled „AI in Telecommunication Market“ (Source: https://lnkd.in/d4Qx3Fd6), the global AI in telecommunication market is expected to expand from $3.34 billion in 2024 to an impressive $58.74 billion by 2032, demonstrating a compound annual growth rate (CAGR) of 43.1%. This substantial growth highlights the increasing adoption and critical importance of AI technologies, including voice bots, within the telecom sector.
At Deutsche Telekom, our team, led by Gereon Hammel with Moritz Novotny and Luisa Wislsperger, is deeply engaged in exploring AI voice bots for some of the most fascinating use cases in Sales & Service. And let me tell you: it’s WILD!