Steffen Schlaberg, Head of Sales & Service at Deutsche Telekom, together with Peter Meier van Esch, recently visited Connect.
During their visit, Steffen participated in an interview that notably explored the application of artificial intelligence (AI) in customer service.
For professionals keen on transforming their customers into enthusiastic fans, this interview offers truly valuable insights and is a highly recommended read.
The link to the full interview can be found in the comments.