It’s no longer just companies leveraging AI to automate their processes. Our customers will also, and increasingly, apply AI to help them navigate daily tasks and challenges.
Imagine everyday scenarios such as contacting a service center to obtain information, alerting a company about an issue, or changing personal data. These are all areas where customer-centric AI could play a crucial role.
This future scenario has been insightfully evaluated in a recent post by Peter Meier van Esch. What stands out is Deutsche Telekom’s promising trajectory: we aim to navigate the complexities of applying AI while steadfastly adhering to our commitment to keep customer-company interactions human and relatable.
This represents a small but profoundly worthwhile window of opportunity, and we are glad to embrace this challenge head-on.