„Ding Dong! Hello, this is Arno Selhorst’s AI. He has sent me to you with a question about his billing.“
This is what it could sound like in customer service centers around the world in the future. With the incredibly rapid development of AI-supported tools and possibilities, the personal AI assistant that takes care of annoying calls to service providers in my everyday life may not be so far away!
That interested me immensely. And I was perhaps a little disappointed – spoiler alert: we’re not quite there yet in the mainstream, but the signs are all „go“ if you ask me. So what will happen when customers unleash their own AI-based voice bots on service hotlines in the future?
Of course, this raises exciting questions:
- How will this change interaction with companies, especially in industries such as telecommunications?
- Are we facing a new „arms race“ or a revolution in customer service?
- In view of these developments, is „business as usual“ even an option?
As always, I was able to learn a lot of new things while writing. I hope you feel the same way.
By the way, I’m approaching the one-year anniversary of the AI logbook these weeks. I will, of course, take a good look at it at another time.
But for now, have fun reading!